Director, Continuous Improvement

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

HireRight is seeking a proactive and results-oriented Director of Continuous Improvement to lead initiatives that drive operational efficiency, enhance processes, and foster a culture of continuous improvement across the organization. This critical role will focus on identifying opportunities for improvement, implementing best practices, and ensuring sustainable, scalable operations. The Director will work cross-functionally to align teams, standardize processes, and deliver measurable results that support HireRight’s strategic goals.

The ideal candidate is a strategic thinker with strong analytical skills, a passion for driving change, and a proven ability to lead transformative initiatives in a dynamic, fast-paced environment.

Operational Excellence & Process Improvement

• Develop and execute a comprehensive continuous improvement strategy aligned with organizational objectives.
• Lead initiatives to streamline processes, eliminate inefficiencies, and improve productivity across all functions.
• Conduct root cause analyses to identify bottlenecks and implement data-driven solutions.
• Establish and maintain standard operating procedures (SOPs) and best practices to ensure consistency and scalability.

Performance Monitoring & Reporting

• Define and track key performance indicators (KPIs) to measure the success of improvement initiatives.
• Develop dashboards and reporting tools to monitor operational performance and identify areas for further optimization.
• Provide regular updates to senior leadership on progress, outcomes, and next steps.

Cross-Functional Collaboration

• Partner with key stakeholders across departments, including Operations, Sales, Product, and Technology, to align improvement initiatives with business goals.
• Facilitate cross-functional workshops and training sessions to promote a culture of continuous improvement.
• Act as a change agent, inspiring teams to adopt new practices and embrace a mindset of continuous learning.

Innovation & Change Management

• Introduce innovative tools, technologies, and methodologies to drive operational excellence. This includes AI, ML and RPA.
• Lead change management efforts to ensure the successful adoption of new processes and systems.
• Stay informed on industry trends and best practices, integrating them into HireRight’s continuous improvement efforts.

Required Skills & Experience:

• Bachelor’s degree in Business, Operations, Engineering, or a related field; MBA or advanced degree preferred.
• 8+ years of experience in process improvement, operational excellence, or similar roles, with demonstrated success in leading large-scale initiatives.
• Expertise in Lean, Six Sigma, or other continuous improvement methodologies; certification strongly preferred (e.g., Lean Six Sigma Black Belt).
• Proven results delivery in scale automation work including RPA, AI and ML leadership
• Proven ability to analyze complex problems, develop actionable solutions, and deliver measurable results.
• Strong project management skills, with experience managing multiple initiatives simultaneously.
• Exceptional communication and leadership skills, with a track record of influencing stakeholders and driving organizational change.

Preferred Experience:

• Background in high-growth, technology, or SaaS environments.
• Familiarity with process automation tools and data visualization platforms (e.g., Power BI, Tableau).
• Experience leading cross-functional teams and building a culture of continuous improvement.

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical

• Dental

• Vision

• Paid Life/AD&D Insurance

• Voluntary Life Insurance

• Short- & Long-Term Disability

• Flexible Spending Accounts

• 401K

• Generous Vacation and Sick Program

• 10 Paid Holidays

• Education Assistance Program

• Business Casual Attire

• Generous Referral Program

• Employee Discounts and Rewards

• And much more!

• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
  
  
  

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.