Manager, Sales Support

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

This role will be tasked with leading a team of Sales Analysts and Account Analysts that will support HireRight’s Sales and account management teams and works cross-functionally with customer service, implementation, project managers, contracts, and compliance in the implementation of account setups and account changes.  Additionally, the team will take the lead to manage escalations, leading projects and maintaining training materials and documentation for customers. 

• Researching account setups to identify number of users, product pricing, product usage, and special setups to inform and educate sales representatives and account managers. 

• Assist with contract research, scanning contracts, completing addendums. 

• Develop and maintain training materials and process mapping. 

• Research and respond to escalations from the organization that includes customer service, sales, account management, project coordinators and compliance. 

• Maintain documentation on SharePoint 

• Regularly generate and deliver to management, activity reporting analyzing capacity, delivered services and service category trends. Monitor and regularly report on service turnaround times against target service-level agreements. 

• Effectively and clearly convey performance issues to management, team leads and the Customer Service team members 

• Demonstrates proficiency in client guidelines and HireRight product knowledge and procedures 

• Performs daily performance and productivity monitoring on team members 

• 5-7 years’ experience with forecasting, financial analysis, and KPI measurement required. 

• 2-4 years’ experience in people management. 

• Solid communication skills are essential with the ability to prepare and deliver presentations 

• Must have strong abilities to multi-task, attention to detail, excellent time management skills, and a creative personality 

• Must have strong Excel background 

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
  
  
  

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.