Customer Training Specialist

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight’s external clients and end users. This position will work collaboratively across the organization to recommend, design, and deliver learning solutions that will empower customers to effectively utilize HireRight products and services.

• Conduct bespoke training sessions to Customers on the HireRight products and platform functionality
• Conduct open enrollment sessions to a wide audience of Hireright new and existing customers
• Work effectively with subject matter experts, product, professional services, and other teams across the organization to design, deliver and evaluate effective training materials and content
• Analyze, design, deliver, implement, and evaluate training programs
• Design and deliver training to other internal business units or team within HireRight as needed
• Drive innovation by incorporating new learning media/approaches into the company’s solutions
• Manage daily, weekly, monthly, and annual training calendars
• Must comply with legal guidance, company policies and procedures, and the highest ethical standards
• Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours.
• Understanding training needs that may be upgraded as per company requirements and program
• Conducting sessions as per schedule agreed with Customer
• Maintaining necessary documents and records of trainees and sessions
• Support internal stakeholders to ensure successful delivery of training as per Company and Client requirements
• Ensure timely feedback is taken and shared with Manager along with NPS score at the end of the training
• Ensure necessary materials are readily available for Clients. The trainer must coordinate with the Requestor of the Training or Client to ensure the timely planning and execution of the sessions
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• Relevant training and curriculum development experience
• Advanced knowledge of and experience with training development, adult learning principles and learning program development 
• Experience with technology solutions related to learning including: Salesforce, MS Office, Help Center ticketing system, etc.
• Previous experience working in the background screening industry - nice to have

Knowledge & Skill:

• Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment
• Strong public speaking skills  
• Ability to adapt to last minute instructions with little-to-no notice 
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HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Please submit resume/CV in English. Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.