Account Coordinator

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Account Coordinator provides an additional level of world-class account management support to HireRight’s largest, most complex customers by delivering exceptional service and solutions to ensure our customers achieve the highest level of satisfaction and product utilization, ultimately driving revenue growth. The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight.

• Serve as an ambassador and liaison between HireRight and assigned customers by professionally responding to customer inquiries in a timely manner to achieve the highest level of satisfaction, including:
• Resolve customer issues by utilizing internal resources (e.g., systems, other departments, SME’s knowledge bases, previous experience, etc.) to address the issue or escalate as needed
• Escalation point for issues not effectively resolved by Customer Service and Customer Service Escalations
• Monitor every issue submitted to Product/Development and ensure committed resolution timelines are delivered
• Monitor invoice-related changes or issues
• Support and participate in customer meetings and recurring business reviews by reviewing (or anticipating) the meeting objectives and coming prepared with reports, data, status updates to action items, and recommendations to add value to the meeting and strengthen the relationship
• Partner with Account Director on account changes to include package changes / expansions and account settings
• Analyze customer data for trends, issues, and opportunities by creating and running reports and/or evaluating customer settings to make recommendations to identify ways to improve processes for both the customer and HireRight
• Monitor of domestic and international searches and expedite background screening report delays
• Monitor operational and customer guidelines to ensure accuracy as well as identifying opportunities to streamline and facilitate guideline changes to optimize the customer’s screening program while balancing risk, cost, speed, and the candidate experience
• Monitor product performance via capturing data on reported issues
• Develop/maintain long-term business partnerships with clients
• Travel may be required (5%) to attend periodic business reviews, as needed
• Other duties, as assigned

• A sum total of three years required in
• Background screening industry experience AND/OR
• Client-facing experience
• Understands Fair Credit Reporting Act (FCRA)
• Customer focused, initiative, organized, problem solver, relationship building, results oriented and excellent communicator are necessary competencies of the role
• Generate Reports via Excel, via Business Objects is considered a plus
• Professional Presence; Ability to work with people in multiple roles in a firm
• Intermediate skills with Microsoft Excel preferred

Knowledge & Skill

• Applies generally straightforward methods or procedures.
• Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
• Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
• May require specialized skills in administrative or technical fields

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
  
  
  

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.