HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
The Director of Customer Service Operations is responsible for all customer service operational support and will oversee the customer service training and development team, the customer service quality assurance team, the workforce management team, and the continuous improvement program team. This leader will serve as a transformational change agent, focused on enhancing the end-to-end customer experience and driving operational efficiency in our customer service department. The ideal candidate has deep experience working across operational and technology functions to design and implement systems, processes and tools that deliver excellent customer support and will excel in workforce planning, customer service operations, strategy development, analytics, and the implementation of customer service technology solutions.
Strategic Leadership:
Team Oversight:
Workforce Management and Planning:
Continuous Improvement and Transformation:
Performance Metrics and Analytics:
Collaboration and Stakeholder Engagement:
Technology Implementation:
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
Software Powered by iCIMS
www.icims.com