Manager, Public Records

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Manager of Operations will oversee the work flow and the Service Delivery process as well as take responsible for process improvement and ensuring company policy and procedures are implemented and followed for a department in Operations. Manager of Operations will typically manage a group of Supervisors to engage and motivate a team of typically 10 - 20 front-line employees to ensure daily targets are achieved to the highest level of quality standards. Manager of Operations will be responsible for teams' development and career progression while encouraging them to continuously meet Clients SLAs and improve Clients' and Candidates' satisfaction.

• Oversee the management team to ensure production, quality, turnaround time, resource allocation, training and development, and problem resolution adhere to established policies and procedures.
• Responsible for process improvement and implementation of best practices across all units.
• Review daily production reports with Supervisors to accurately assess that production goals in each unit are being met.
• Evaluate Supervisor and Employee performance and execute appropriate personnel actions.
• Have regular 1:1s with direct reports and "skip level" meetings as appropriate
• Train, develop and coach Management team in hiring, staff development, disciplinary actions, and human resource policy
• Enforce all of HireRight’s policies and procedures as well as Client requirements.
• Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff following live Customer interactions; identify and analyze the underlying issue.
• Create and manage KPIs
• Provide clear, concise, measurable objectives to the Teams and review on a regular basis
• Contribute to short and long-term organizational planning and strategy as a member of the Management team.
• Drive initiatives in the Management team and organizationally that contribute to long-term operational excellence.
• Identify and mentor employees to prepare them for career advancement.
• Communicate expectations clearly and provide consistent feedback.
• Delegate responsibilities effectively.
• May act in Director's absence

Education:

• High School diploma or equivalent required
• Bachelor’s degree in a related field is preferred; the equivalent combination of education and experience may be considered in lieu of a degree.

Experience:

• 4-6 years of experience managing others in a time sensitive environment
• Previous operations experience preferred
• Experience managing multiple projects and changing priorities
• Demonstrated leadership ability in the areas of decision making, critical thinking and employee relations.
• Proven conflict management and communication skills.
• Prior background screening, DOT, public records, or drug screening experience required

Knowledge & Skill:

• Has in-depth business and knowledge department or function.
• Has a good knowledge and understanding of related functions.
• Has good understanding of industry issues.
• Demonstrates people leadership skills.

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Paid Time Off Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee