Client Service Specialist

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The Client Services Specialist serves as the liaison between the department they represent and internal and external customers, and is responsible for resolving escalations from these groups. The CSM is an expert on operational best practices and provides customer facing support during the sales, implementation, and execution phases of the customer life cycle. The CSM is also responsible for tracking and reporting trends of escalated issues and makes recommendations on process improvement

• Serve as the department’s Subject Matter Expert
• Triage, investigate, and resolve escalated internal and external customer issues in a timely manner
• Analyze data to determine root cause analysis on key performance indicators
• Escalate performance and process gaps when normal operational procedures prove ineffective
• Provide education for department team members on customer guidelines and impact of errors on the customer relationship
• Identify process improvement opportunities and drive necessary changes
• Prepare departmental reports and metrics

Education:

• High School diploma or GED required
• Some college preferred

Experience:

• Ability to collaborate with internal cross functional teams, as well as with
  external sources, inorder to improve service
• Business savvy to balance between needs of customer and operational limits
• Strong department-specific process knowledge
• Must be able to work under pressure while meeting deadlines
• Professional verbal and written communication
• Ability to work and make decisions in a fast-paced environment
• Proficient in PowerPoint and Excel
• Working knowledge of Sales Force and SharePoint preferred
• Ability to work independently

Knowledge & Skill:

• Entry level for more complex professional roles requiring a specific degree (i.e., computer science, accounting.etc)
• Has general professional knowledge or possesses specialized vocational/technical skills for a variety of technical or administrative policies and procedures
• Sound understanding of the skills and working knowledge required for a variety of practices and procedures
• Assignments are specialized in nature and usually require originality where the individual relies on experience and judgment
• Good understanding of the roles of the relevant functional groups within own area

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
  
  
  

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.