Senior Manager, Account Management

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

As a Senior Manager of Account Management, you will: implement innovative upselling and retention strategies to retain current customers and achieve market penetration goals. 

You will proactively manage processes and outcomes by establishing individual strategic plans for account managers. 

• Plan, develop and implement up-selling strategies to achieve corporate market and up-selling goals. 

• Provide direction to account coordinators through influencing internal stakeholders on delivering on customer needs, acting as an escalation for customer issues, and acting as a mentor/coach where needed. 

• Provide regular updates to internal stakeholders on customer needs and feedback to ensure product development and service delivery stay in tune with customer needs. 

• Accompany Account Managers to on-site presentation and meetings with customers and develop an advisor relationship with clients. 

• 8-10 years of account management experience or a combined sales and account management 

• Strong leadership capability in building and managing high-performance teams 

• Experience working in a public company with 1,000 to 4,000 employees. 

• 2 years’ experience working in a software as a solution or technology related environment. 

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee