EWS Program Manager

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

The EWS Program Manager serves as the end‑to‑end owner of the Extended Workforce Solutions (EWS) vendor onboarding program, established in response to rapid program growth. This role is responsible for building a scalable, consistent, data‑driven onboarding model that accelerates vendor readiness, reduces internal friction, and improves conversion to direct HireRight buyers. Functioning as a hybrid role, it blends program‑level ownership with project management support as needed, ensuring readiness at scale while stepping in to manage complex sponsor onboarding during lower‑volume periods.

Program Leadership & Ownership

• Serve as the single owner of the EWS onboarding program across all vendors, regions, and stakeholders.
• Redesign, document, standardize, and continuously improve the vendor onboarding journey.
• Own all onboarding materials: documentation, guides, templates, training content, and process maps.
• Build and maintain scalable processes that support large-volume vendor growth.
• Coordinate all onboarding-related changes with Sales, AM, CS, Credentialing, Compliance, Product, and RevOps.

Vendor Enablement & Training

• Deliver recurring group-based onboarding sessions for vendors.
• Create or update training assets, enablement materials, and self-service content.
• Ensure onboarding communication is clear, consistent, and tailored to vendor needs.

Cross-Functional Coordination & Issue Resolution

• Act as the central triage point for all onboarding-related issues.
• Ensure stakeholder responsibilities are clearly defined, documented, and followed.
• Improve clarity of handoffs across Sales, AM, CS, Credentialing, and Compliance.
• Serve as the escalation point for blockers impacting vendor readiness.

Metrics, Reporting & Insights

• Define and track onboarding KPIs, including time-to-ready and vendor drop-off points.
• Partner with Product and RevOps to build dashboards and reporting models.
• Use data and frontline insights to drive continuous improvements.

Project Management Support (as needed)

• Support sponsor implementations when onboarding volume is low.
• Apply PM discipline to strategic or complex onboarding initiatives.

Expected Impact:

• Vendors move through onboarding faster, improving speed-to-revenue.
• Increased vendor readiness and higher conversion to direct HireRight buyers.
• Greater consistency and less operational friction across internal teams.
• A scalable onboarding model aligned to FY26 EWS growth goals.
• Clear ownership, improved documentation, and aligned cross-functional processes.
• Program improvements driven by data, feedback, and operational insight.

• 5+ years of program management, project management, onboarding, or enablement experience.
• Experience building or scaling self-serve onboarding programs strongly preferred.
• Proven ability to create training content, playbooks, enablement materials, and repeatable processes.
• Strong communication and facilitation skills, especially for group sessions.
• Ability to partner cross-functionally and influence without authority.
• Strong analytical skills with experience defining and reporting on program metrics.
• Industry experience with background screening, compliance, or vendor ecosystems is advantageous.

HireRight offers a competitive benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!
• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.